Refund policy



1.1 Refunds. If the following occurs, we’ll offer a full refund or redeliver replacement goods the next working day:

1.1.1 the goods are damaged (not as a result of clause 8.2);

1.1.2 the goods do not conform with the warranty in clause 8.1; or

1.1.3 the goods do not match the file uploaded within a reasonable tolerance allowed as per industry standards.

1.2 Evidence to support return. Any claims for a refund as per clause 9.1 must be supported by the return of the damaged product and a valid receipt.

1.3 Your rights if there is a defect. If a product has a defect or other issue which is our responsibility, we shall request return of the product (if possible) and if we accept responsibility we shall, at our distrection:

1.3.1 repair the defect and redeliver to you at no additional cost to you; or

1.3.2 reprint the Image and redeliver to you at no additional cost to you; or

1.3.3 cancel the order and refund you in full.

If the order is redelivered you, you shall not be charged for any additional costs for reprinting and redelivery.

1.4 We are not liable for goods. We are not liable to refund or replace any products in the following situations:

1.4.1 if the defect or other issue is your responsibility, for example but not limited to pixelation issues with the file or colour profile issues leading to poor colour reproduction;

1.4.2 the product has any minor variations in size as a result of inadequate preparation

of files; or

1.4.3 the goods have become mixed inseparably with other items after their delivery; or

1.4.4 where you have not complied with Clause 5.12.

1.5 Changes due to changes in law. We reserve the right to amend the specification in the Order Form for the goods if required by any applicable statutory or regulatory requirement.

1.6 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

1.7 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

1.8 When your refund will be made. We will make any refunds due to you as soon as possible.

1.9 Terms applicable to replacement terms. These terms shall apply to any replacement goods supplied by us under clause 

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